PMUezy Client Terms

External policy or terms | Version 1.0 | 2 October 2026

PMUezy is a free discovery, booking and record access service for adults. These Terms are between you and Managezy Ltd trading as PMUezy, Irish company 812735, 46 Enterprise Centre, Lavery Avenue, Park West Business Park, Dublin 12, Ireland, D12 PP48. Contact support@pmuezy.com or privacy@pmuezy.com for privacy matters.

1 Eligibility and your account

You must be at least 18 to create an account or book through PMUezy. Browsing does not require registration; booking does. Give accurate name, email, telephone and date of birth, keep your account secure and do not impersonate another person. We do not require your home address. Client accounts may use Apple or Google sign in. Tell us promptly if you suspect account misuse.

These Terms apply when you accept them to create an account. Optional marketing, analytics, location and media permissions are separate choices. The Privacy Notice explains our use of data and is not an agreement to waive privacy rights.

2 Treatments and bookings

Your treatment contract is directly with the identified Salon. The Salon sets the price and cancellation terms, confirms the appointment, provides treatment, issues the invoice and deals with treatment complaints and refunds. PMUezy provides the technology. It does not collect treatment payments or deposits and does not take treatment commission. Any external payment arrangement is with the Salon or its provider.

Before booking, review the Salon's identity, contact details, treatment description, total price, cancellation and no show rules. The booking screen and confirmation specify whether the appointment is accepted or awaiting acceptance. An unconfirmed request is not a promise that an appointment is available. Keep the confirmation and contact the Salon promptly about errors or changes.

Salon policies cannot remove mandatory consumer cancellation, refund or other rights. A fixed appointment date does not, by itself, prove that a statutory withdrawal exception applies. If treatment is requested during an applicable withdrawal period, the Salon must obtain the legally required express request and acknowledgements. Contact the Salon for its withdrawal information.

We do not verify artists' identity, qualifications, certificates, insurance or licences, and there is no Verified badge. A listing or paid promotion is not an endorsement or assurance of safety. PMUezy provides no medical advice or treatment recommendation. Ask the Salon about its credentials and suitability for your circumstances. This allocation does not exclude PMUezy's responsibility for its own service or mandatory legal obligations.

3 Search and advertisements

Location and selected categories help determine relevant listings; ordinary listings use alphabetical ordering, while paid promotion may give a listing greater prominence. Paid content is labelled Sponsored or Advertisement. You may enter a place manually instead of permitting current location access. PMUezy does not store precise location or search history for this feature. We do not run a review or star rating system.

Advertisements use country, location and the category selected in the current context, rather than a behavioural profile or medical information. Supplier, event and training links lead to independent sites; purchases take place with the third party, not within PMUezy. We do not receive affiliate commission under this service model.

4 Forms and images

Your Salon decides what forms and treatment information it needs and is responsible for its privacy information, lawful basis, health data condition, retention and treatment consent. Only provide information relevant to the Salon's explained purpose.

You can view your treatment records in the app and download available treatment photos. Even if a record type has no self service download button, you can request access and a copy from the Salon. Contact privacy@pmuezy.com if you need help directing a request. Data protection rights are not limited by the interface.

Treatment photography and public marketing use are separate purposes. Marketing is optional and requires the Salon to obtain separate permission. Refusing marketing consent does not prevent use of your PMUezy account. Ask the Salon to withdraw marketing use; withdrawal does not make earlier lawful use unlawful. Account deletion alone is not a withdrawal of every separate Salon consent, although we will help route your request.

5 Communications and device choices

Client and artist chat supports messages and images, not document attachments. Chat is not an emergency service. Do not send urgent medical requests through it. PMUezy does not routinely review private chat. Do not assume end to end encryption merely because a message is private.

Allow camera, photos, notifications or current location only for features you choose. You can change device permissions later; related features may stop working. No contacts permission is requested. Push delivery uses Expo and the underlying Apple or Google delivery service. Notification content can appear on a locked device, so manage previews in your device settings.

We distinguish service messages from marketing. PMUezy does not send Client marketing emails. Promotional push messages require a separate marketing choice as well as any operating system permission and may be stopped without disabling your account.

6 Acceptable use and content reports

Do not misuse accounts, infringe rights, harass people, upload unlawful content or interfere with security. Only Professionals post to the Community Feed; Clients do not post reviews or comments. Use Report Content or support@pmuezy.com to identify suspected unlawful or prohibited public content. Privacy complaints may also go to privacy@pmuezy.com. The Community and Acceptable Use Policy explains the report and appeal process.

We may restrict access to protect users or comply with law, or for serious or repeated breach. We use proportionate measures and provide the reasons and a way to appeal unless legally prohibited. Urgent action may precede notice where necessary, with explanation afterwards when permitted. You can challenge a decision at support@pmuezy.com.

7 Ending your account and retention

You can initiate account deletion in the app or on the website, or ask us for assistance. We remove account data from active systems within 30 days of a verified request unless a specific lawful retention ground applies. Rights requests are handled within the applicable GDPR deadline, not delayed simply because an operational deletion window exists. Backups then expire through the 30 day rolling cycle.

After 24 months of inactivity, we notify you before deleting an unused Client account. Salon records remain separate: a Salon may retain necessary records under its own justified retention policy after your account closes. The default for treatment and booking records is five years, configurable by the Salon and subject to individual rights. It is not a universal statutory minimum. You may still request erasure or restriction and receive a reasoned response. Chat normally expires 12 months after the last message, unless information is separately retained as lawful treatment documentation.

8 Your consumer rights and our responsibility

We provide our service with reasonable care and skill and honour applicable rights concerning digital services, including where consumer law applies to a service supplied in exchange for personal data. You retain remedies for nonconformity and any right to have a service brought into conformity, obtain a relevant price reduction or terminate. No fee based liability cap is imposed on Clients.

Nothing excludes liability that cannot lawfully be excluded, including mandatory consumer rights, fraud or fraudulent misrepresentation. We remain responsible under applicable law for foreseeable loss caused by our breach. We are not responsible merely because an independent Salon's treatment is unsatisfactory, but that does not excuse a separate failure by PMUezy for which the law makes us responsible.

If a statutory 14 day withdrawal right applies to your platform contract, you may exercise it by any clear statement to support@pmuezy.com, including: “I withdraw from my PMUezy Client service contract, created on [date], under [name and account email].” You may in any event close the free account at any time without a cancellation fee. Separate treatment withdrawal rights are exercised against the Salon.

9 Changes and disputes

We may update these Terms for changes to the law, security or service. We notify you before material changes take effect, normally at least 30 days in advance, explain them and allow you to close the account without penalty. Urgent legal or security changes may take effect sooner where permitted. We do not retrospectively remove accrued rights. For changes to a digital service beyond those needed to maintain conformity, we comply with applicable notice, valid reason and termination requirements.

Irish law applies, but this choice does not deprive you of mandatory protections in the country where you habitually live when applicable. You may bring proceedings in any court available under mandatory consumer jurisdiction rules; we do not require consumers to sue only in Ireland. English is the controlling version to the extent permitted by consumer law and does not override a mandatory language or transparency protection.

Send platform complaints to support@pmuezy.com. We will seek to resolve them and provide applicable information about alternative dispute resolution where required. Contact the Salon first for treatment complaints. You remain free to approach regulators, consumer assistance services or courts without completing our internal process first.